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How we are responding to COVID-19 and resources to help. Learn more.

Discover how consumers want to shop and pay and what’s to come in payments, personalized by generation. With our Generation Pay report, you’ll not only learn how customers are shopping and paying now, but what their expectations are for the future.

The 2021 Generation Pay report explores key trends across four generations in the U.S., U.K., Singapore, Brazil and Australia, including:

  • How the pandemic impacted commerce
  • Customer attitudes towards loyalty programs
  • Payment predictions
  • The future of technology
  • Shopping habits and buy now, pay later

It’s packed with findings around what customers think about payment experiences like contactless delivery, earning and purchasing with reward points, paying with biometric authentication and cryptocurrency, and shopping on social media and for the holidays. This report will empower you to grow your business and deepen relationships with every consumer, no matter their age or location.

Download your copy now!

Do You Know How Your Customers Want to Shop and Pay?


Claim your copy of the Generation Pay 2021 Report to find out!

Explore the Generations

How do consumers want to shop and pay today? What will they prefer in the future? These behaviors and preferences vary across the generations. Check out each generation infographic to learn more.

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Infographic

Generation Z

The first true digital natives. Ages 18 to 24.

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Infographic

Millennials

In their prime buying years. Ages 25-40.

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Infographic

Generation X

Grew up in a time of low-tech payment options. Ages 41-56.

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Infographic

Boomers +

Few are early adopters of payments technology. Ages 57 and older.

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