Check out the FAQs below

If there are any questions we haven’t answered, drop us a line at
[email protected] and we’ll be happy to help!

What time should I arrive on Tuesday 15th October?

The Conference registration desk will be open from 1:00 pm. Rooms will be available from 3:00 pm. We will be holding a welcome reception at the hotel starting at 7:00 pm. If you’re joining the welcome reception on the first evening, your flight should land by 5:00 pm. If you are planning on booking 1-1 consultations, these will start from 2:00 pm.

What time will the event finish on Thursday 17th October?

The Conference sessions finish at 12:30 pm with lunch straight afterwards.

I am only able to attend one day of the conference. Can I still attend?

This will be subject to demand as we would like to offer the opportunity for attendance to those who are able to make the full conference program. Please submit your request to [email protected] and we will get back to you.

I have been asked to register but I would like to pass the invite on to a colleague as I can’t come. Is this possible?

Please email the details to [email protected], including your colleague’s name and job title, and we’ll be in touch.

I would like to attend the event, but I don’t require accommodation. Is this possible?

Absolutely! Just register as normal, but select ‘no’ when asked if you require accommodation.

I’d like to arrive earlier/stay later. How can I arrange this?

Worldpay will be picking up the accommodation bill for Tuesday 15th and Wednesday 16th October. You can book your accommodation as part of the registration process.

If you require accommodation for any additional nights, the hotel will be offering our guests a discount for the nights before and after the conference (340 euros single occupancy, 360 euros double occupancy).

To book additional nights, please email Ana Patricia Rocha ([email protected]) and provide the following information:

Email Subject: “WorldPay Rethink additional nights – GUEST NAME”
Information required:

Check-in/out dates
Room occupancy (single/double)
First and last names of guest(s)
Special requirements (for example: invoice details/double bed/twin/early check-in/late check-out)

When a request is received, the hotel will proceed with the reservation and their system will send an email requiring a credit card as a guarantee, the payment will be settled during check-in or check-out with the credit card supplied. The reservation will also be confirmed by email for each guest. The timing response is between 24-48 hours, excluding holidays and weekends.

Please also copy in [email protected] when you email the hotel so our event staff are aware of your request.

Will Worldpay organise transfers to and from the airport?

We will not be arranging transfers so you will need to make your own arrangements to get to the venue.

I will be driving to the event, is there parking at the hotel?

Yes, there is free parking available to guests, including guests attending the conference and not staying at the hotel. You will need to validate your parking at the front desk when arriving for the event/check-in.

Can I bring along a partner or family member?

The conference and social programme is very full and we would prefer delegates to participate in all events. Anyone accompanying you will not be able to attend any part of the Conference or evening activities, and you will need to pay any supplements directly with hotel on check-out. The extra nightly cost for double room occupancy will be 20 euros.

Will Worldpay pay my additional costs at the hotel?

Worldpay will pay for your accommodation and group meals for the 15th and 16th October. Any additional room nights, partner supplements and personal extras such as spa and/or room service charges will need to be settled by you.

Where will the evening events take place?

The first evening event is on the beach at the hotel. The second evening event is in a surprise offsite location (we will travel by coach). Both events will be outside so please dress for the warm weather. We also recommend comfortable footwear.

What documents/paperwork do I need to bring?

No specific documents are required.

Do I require a visa for this event?

A tourist visa is not required for most countries but please check with your local embassy.

If I need a visa, and an official invitation letter from Worldpay and/or a copy of the hotel reservation, who will provide me with this?

If you require a letter and/or a copy of the hotel reservation please email [email protected] with your details and we will arrange this for you.

Do I need to organise insurance for this event?

Worldpay will not be providing travel insurance.

Is there a dress code for the event?

There is no dress code for the event; please wear whatever you feel comfortable in! Both dinners will be buffet-style (although there will be seating), so you may wish to bring comfortable shoes.

I need to cancel my registration. How do I do this?

Please email [email protected] and we will cancel it for you.