Check out the FAQs below

If there are any questions we haven’t answered, drop us a line at
[email protected] and we’ll be happy to help!

What time should I arrive on Monday 20th May?

The Conference registration desk will be open from 1pm. Rooms will be available from 3pm. We will be holding a welcome reception at the hotel starting at 7:00pm. If you’re joining the welcome reception on the first evening, your flight should land by 5pm. If you are planning on booking 1-1 consultations, these will start from 2pm.

What time will the event finish on Wednesday 22nd May?

The Conference sessions finish at 2pm with lunch straight afterwards. You can then enjoy the afternoon and evening at your leisure before departing on Thursday 23rd May.

I am only able to attend one day of the conference. Can I still attend?

This will be subject to demand as we would like to offer the opportunity for attendance to those who are able to make the full conference program. Please submit your request to [email protected] and we will get back to you.

I have been asked to register but I would like to pass the invite on to a colleague as I can’t come. Is this possible?

Please email the details to [email protected], including your colleague’s name and job title, and we’ll be in touch.

I would like to attend the event, but I don’t require accommodation. Is this possible?

Absolutely! Just register as normal, but select ‘no’ when asked if you require accommodation.

I’d like to arrive earlier/stay later. How can I arrange this?

Worldpay will be picking up the accommodation bill for Monday 20th, Tuesday 21st and Wednesday 22nd May. You can book your accommodation as part of the registration process. If you require accommodation for any additional nights, the hotel will be offering our guests a discount for 3 nights before and after the conference. Single occupancy is $682 per night in either resort or ocean view rooms with double or king size beds. Double occupancy is an additional $164 per night. If you would like to take advantage of this offer, please email [email protected] or [email protected] with any requests.

Will Worldpay organise transfers to and from the airport?

We will be arranging transport from Punta Cana airport for those arriving on Monday 20th May. You can book your transfer as part of the registration process. We will also be arranging transfers back to the airport on Wednesday 22nd May and Thursday 23rd May.

I will be driving to the event, is there parking at the hotel?

Yes, there is parking for those who are staying overnight at the hotel. Please contact [email protected] to arrange.

Can I bring along a partner or family member?

The conference and social program are very full and we would prefer delegates to participate in all events. Anyone accompanying you will not be able to attend any part of the Conference or evening activities, and you will need to pay any supplements directly with the hotel on check-out. The extra nightly cost for double room occupancy will be an additional $164.

Will Worldpay pay my additional costs at the hotel?

Worldpay will pay for your accommodation and group meals for the 20th, 21st and 22nd May. Any additional room nights, partner supplements and personal extras such as spa and/or room service charges will need to be settled by you.

Where will the evening events take place?

Both events will take place within the Live Aqua resort. Both events will be outside so please dress for the warm weather. We also recommend comfortable footwear.

What documents/paperwork do I need to bring?

No specific documents are required.

Do I require a visa for this event?

A tourist visa is not required for most countries but please check with your local embassy.

If I need a visa, and an official invitation letter from Worldpay and/or a copy of the hotel reservation, who will provide me with this?

If you require a letter and/or a copy of the hotel reservation please email [email protected] with your details and we will arrange this for you.

Do I need to organise insurance for this event?

Worldpay will not be providing travel insurance.

Is there a dress code for the event?

There is no dress code for the event; please wear whatever you feel comfortable in! Both dinners will be buffet-style (although there will be seating), so you may wish to bring comfortable shoes.

I need to cancel my registration. How do I do this?

Please email [email protected] and we will cancel it for you.

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